1. Purpose of this Privacy Policy
Synthesise AI, operated by IAG Services FZCO ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services, and outlines your rights under applicable data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, the EU and UK General Data Protection Regulation.
2. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@synthesise.ai
We encourage you to contact us first so we can address any concerns directly. You also have the right to lodge a complaint with the data protection authority in your country of residence.
3. What Data We Collect
Information You Provide Directly
When you create an account, we collect your full name, email address, and password.
Content you upload to or create within the services, such as project materials, prompts, and generated frameworks ("your content").
Additional information you share when you contact us for support or provide feedback.
Information We Collect Automatically
IP addresses, device identifiers, browser type, operating system, and referring/exit pages.
Usage data such as page interaction, time spent on pages, and other diagnostic data.
Payment Information
Payments are processed by our third-party payment processor. We do not store your full card details.
4. AI Processing of Your Content
When you use Synthesise AI, your inputs are processed by third-party AI providers to generate outputs for you.
Your content is processed for the sole purpose of providing the service to you.
5. How We Use Your Data
We use your data for the following purposes:
Account Management: To register and manage your account.
Service Delivery: To provide the services, including generating content frameworks using AI.
Customer Support: To respond to your inquiries and troubleshoot issues.
Performance Monitoring: To analyze site usage and improve functionality.
Marketing: To send you promotional content, subject to your consent, which you may withdraw at any time.
Compliance: To meet legal obligations and enforce our Terms of Service.
We process your data only where we have a lawful basis to do so: performance of our contract with you, your consent, our legitimate interests (such as improving and securing the services), or compliance with legal obligations.
6. Marketing and Communications
We may use your contact information to send promotional messages about our services.
You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us at support@synthesise.ai.
Opting out will not affect service-related communications.
We will not share your data with third parties for marketing purposes without your explicit consent.
7. Cookies
We use cookies to enhance your experience on our website.
Cookies are small files stored on your device to remember preferences and collect data about website usage. Where required by law, we will ask for your consent before setting non-essential cookies.
You can disable cookies in your browser settings, but this may limit certain functionalities of our site.
8. Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share your data only in the following circumstances:
Service Providers: With trusted providers who assist us in delivering the services (such as hosting, payment processing, analytics, and AI processing), under confidentiality and data protection obligations.
Legal Compliance: To comply with legal obligations or to establish, exercise, or defend legal claims.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to this Privacy Policy.
Aggregated Data: We may share anonymized and aggregated data that cannot identify you with third parties for research or analytics.
9. International Transfers
Your data may be processed and stored outside your country of residence, including by our hosting and AI providers located in [confirm hosting locations, e.g. the United States and the European Union].
Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection, including through contractual safeguards with our providers.
10. Data Retention
We retain your account data and your content for as long as your account is active.
If you delete content or close your account, we delete the associated personal data and content, except where we are required to retain it by law and for residual copies held in routine encrypted backups, which are deleted in the ordinary course of business.
Technical and usage data may be retained in anonymized or aggregated form.
11. How We Store and Protect Your Information
We use industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or destruction, including encryption in transit and access controls.
While we strive to protect your information, no method of transmission over the internet is completely secure.
If you suspect unauthorized access to your account, please notify us immediately at support@synthesise.ai.
12. Your Data Protection Rights
Depending on where you live, including under the UAE PDPL and the EU/UK GDPR, you have the following rights:
Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your data for specific purposes, including direct marketing.
Restriction: Request restriction of your data processing.
Portability: Request the transfer of your data to another provider.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at support@synthesise.ai.
We will respond to your request in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page, and where a change materially affects how we handle your data, we will notify you by email or an in-app notice.
Your continued use of our website and services after changes take effect constitutes your acceptance of the updated policy.
14. Questions
For any questions about this Privacy Policy or your data, contact us at:
Email: support@synthesise.ai