Privacy Policy
Privacy Policy
Purpose of this Privacy Policy
Synthesise AI, operated by IAG Services FZCO (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services. It also outlines your rights and how applicable laws protect you.
Important Information
This Privacy Policy provides details on how Synthesise AI collects and processes your data when you interact with the website, including when you subscribe or purchase services. By using our website, you consent to the practices described in this policy.
Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@synthesise.ai
We encourage you to contact us first to address any concerns. However, you have the right to file a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.
What Data We Collect
Information You Provide Directly:
When you create an account, we collect your full name, email address, and password.
Additional information may be collected if you contact us directly for support or provide feedback about our services.
Technical Information We Collect:
IP addresses, device identifiers, browser type, operating system, and referring/exit pages.
Usage data such as page interaction, time spent on pages, and other diagnostic data.
Data from OpenAI Processing:
User input provided to Synthesise AI is processed by OpenAI’s ChatGPT model. While we do not store your data locally, OpenAI may process this input to provide responses.
Third-Party Analytics Tools:
We use analytics tools to better understand how users interact with our website. These tools may collect anonymized data, including usage statistics and traffic patterns.
How We Use Your Data
We use your data for the following purposes:
Account Management: To register and manage your account.
Service Delivery: To provide services, including generating content frameworks using AI.
Customer Support: To respond to your inquiries and troubleshoot issues.
Performance Monitoring: To analyze site usage and improve functionality.
Marketing: To send you promotional content, subject to your consent.
Compliance: To meet legal obligations and enforce terms of service.
We ensure that all processing of your data is carried out based on lawful grounds, such as contract performance, legitimate interest, or compliance with legal obligations.
Marketing and Communications
We may use your contact information to send promotional messages about our services. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us at support@synthesise.ai. Opting out will not affect service-related communications.
We will not share your data with third parties for marketing purposes without your explicit consent.
Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device to remember preferences and collect data about website usage. You can disable cookies in your browser settings, but this may limit certain functionalities of our site.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:
Service Providers: With trusted partners who assist us in delivering our services under strict confidentiality agreements.
Legal Compliance: To comply with legal obligations or enforce our rights.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Aggregated Data: We may share anonymized and aggregated data that cannot identify you with third parties for research or analytics.
How We Store and Protect Your Information
We use industry-standard measures to safeguard your personal data against unauthorized access, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.
If you suspect unauthorized access to your account, please notify us immediately at support@synthesise.ai.
Your Data Protection Rights
If you are a resident of the EEA or UK, you have the following rights:
Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your data for specific purposes.
Restriction: Request restriction of your data processing.
Portability: Request the transfer of your data to another provider.
To exercise these rights, contact us at support@synthesise.ai. We will respond to your request in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you via email. Your continued use of our website and services constitutes your acceptance of the updated policy.
Questions
For any questions about this Privacy Policy or your data, contact us at support@synthesise.ai.
Effective Date: January 8, 2025.
Purpose of this Privacy Policy
Synthesise AI, operated by IAG Services FZCO (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services. It also outlines your rights and how applicable laws protect you.
Important Information
This Privacy Policy provides details on how Synthesise AI collects and processes your data when you interact with the website, including when you subscribe or purchase services. By using our website, you consent to the practices described in this policy.
Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@synthesise.ai
We encourage you to contact us first to address any concerns. However, you have the right to file a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.
What Data We Collect
Information You Provide Directly:
When you create an account, we collect your full name, email address, and password.
Additional information may be collected if you contact us directly for support or provide feedback about our services.
Technical Information We Collect:
IP addresses, device identifiers, browser type, operating system, and referring/exit pages.
Usage data such as page interaction, time spent on pages, and other diagnostic data.
Data from OpenAI Processing:
User input provided to Synthesise AI is processed by OpenAI’s ChatGPT model. While we do not store your data locally, OpenAI may process this input to provide responses.
Third-Party Analytics Tools:
We use analytics tools to better understand how users interact with our website. These tools may collect anonymized data, including usage statistics and traffic patterns.
How We Use Your Data
We use your data for the following purposes:
Account Management: To register and manage your account.
Service Delivery: To provide services, including generating content frameworks using AI.
Customer Support: To respond to your inquiries and troubleshoot issues.
Performance Monitoring: To analyze site usage and improve functionality.
Marketing: To send you promotional content, subject to your consent.
Compliance: To meet legal obligations and enforce terms of service.
We ensure that all processing of your data is carried out based on lawful grounds, such as contract performance, legitimate interest, or compliance with legal obligations.
Marketing and Communications
We may use your contact information to send promotional messages about our services. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us at support@synthesise.ai. Opting out will not affect service-related communications.
We will not share your data with third parties for marketing purposes without your explicit consent.
Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device to remember preferences and collect data about website usage. You can disable cookies in your browser settings, but this may limit certain functionalities of our site.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:
Service Providers: With trusted partners who assist us in delivering our services under strict confidentiality agreements.
Legal Compliance: To comply with legal obligations or enforce our rights.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Aggregated Data: We may share anonymized and aggregated data that cannot identify you with third parties for research or analytics.
How We Store and Protect Your Information
We use industry-standard measures to safeguard your personal data against unauthorized access, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.
If you suspect unauthorized access to your account, please notify us immediately at support@synthesise.ai.
Your Data Protection Rights
If you are a resident of the EEA or UK, you have the following rights:
Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your data for specific purposes.
Restriction: Request restriction of your data processing.
Portability: Request the transfer of your data to another provider.
To exercise these rights, contact us at support@synthesise.ai. We will respond to your request in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you via email. Your continued use of our website and services constitutes your acceptance of the updated policy.
Questions
For any questions about this Privacy Policy or your data, contact us at support@synthesise.ai.
Effective Date: January 8, 2025.